Privacy Policy

Last updated: November 9, 2024

Information We Collect

Information You Provide

• Contact Forms: Name, email address, subject, and message content
• Repair Tip Submissions: Your name, email, equipment details, issue descriptions, and solutions
• Newsletter Subscriptions: Email address (if you choose to subscribe)

Automatically Collected Information

• Usage Data: Pages visited, time spent on site, referring URLs
• Technical Data: IP address, browser type, device information, operating system
• Cookies: We use essential cookies for site functionality and analytics cookies (with consent)

How We Use Your Information

We use collected information to:

• Respond to your technical support requests and inquiries
• Review and potentially publish repair tips (with attribution if desired)
• Improve our technical content and user experience
• Send occasional updates about new technical guides (only if subscribed)
• Analyze website usage to improve our services

Information Sharing

We do not sell, trade, or rent your personal information. We may share information only in these limited circumstances:

• With your consent for featuring your repair tips or testimonials
• Legal requirements if required by law or to protect our rights
• Service providers who help operate our website (with strict confidentiality agreements)

Data Storage and Security

• All form submissions are stored in secure JSON files on our servers
• We implement industry-standard security measures to protect your data
• Access to personal information is limited to authorized personnel only
• We retain contact form data for 2 years for support purposes
• Repair tip submissions may be retained longer for community benefit

Your Rights

You have the right to:

• Access your personal information we have stored
• Correct any inaccurate information
• Delete your personal information (subject to legal requirements)
• Opt-out of any communications from us
• Data portability - receive your data in a structured format

To exercise these rights, contact us at the information provided below.

Cookies and Tracking

We use:

• Essential Cookies: Required for site functionality (cannot be disabled)
• Analytics Cookies: Google Analytics to understand site usage (can be disabled)
• No Advertising Cookies: We do not use cookies for advertising purposes

You can manage cookie preferences in your browser settings.

Children's Privacy

Our website is intended for laboratory professionals and is not directed at children under 13. We do not knowingly collect personal information from children under 13.

International Users

If you are accessing our site from outside the United States, please be aware that your information may be transferred to and stored on servers in the United States.

Changes to This Policy

We may update this privacy policy periodically. We will notify users of significant changes by posting the updated policy on our website with a new "Last updated" date.

Contact Information

If you have questions about this privacy policy or our data practices, please contact us:

• Email: Use our contact form on the website
• Response Time: We respond to privacy inquiries within 48 hours

Compliance

This privacy policy complies with applicable data protection laws including GDPR for EU users and CCPA for California residents.